I call every about 3 times a week and I wasn't getting the responce I wanted. I received my CSA number on August 24, 2010 and assigned to my case worker on October 1, 2010. I did receive a call from my case worker today who ensured me she was working on my case as of today. She explain that they're very overwhelmed and she was out sick and no one to pick up her case load. I explain to her that I didn't want to come across as a pain however I haven't worked in over a year and had no money. She was very understanding so i don't believe your calls are making them angree and besides you're the only one who can fight for you. I am sure they're overwhelmed and not getting additional people to help with the work load. I have the number to the disability section and 9 out of 10 times a person answers. its 202-606-0280. I know its so frustrating and seems to be taking along time for a decision. Call and ask to speak to your case workers Supervisior.