So in my basement there is a hole in the floor with a panel that is used to gain access to the clean out for the main drain in the house. (The Sewer)One glorious day my pregnant wife wakes up and says to me,"what is that awful smell". I get up and want to puke my brains out. All I could smell was sewer. So i went down stairs open then panel in the floor and there is water and *** and toilet paper all strewn about. After dealing with this the water went down the pipe eventually and I observed that the cap to the drain had come off. This area where this pipe is located is under my foundation. Some of this stuff must have gotten under the house a bit further from where this panel is located. I cleaned out the hole called a rotor rooter like complaint to snake the line and the problem was solved, or so I thought.
After the first incident I cleaned out that little dirt pit under the house and put some bleach on it to try and get the smell out. Well it went away I would say about 75% but there was still a bit of stench thus anytime I wanted to use this area (it is a finished basement with a bar ect) I had to light candles to mask the smell. SO then about a month ago i have the same issue. Once again the house is filled with the smell of *** and once again it is the same problem. I once again call this company . They came out snaked the line again and said they could not seem to find any thing blocking the line and they explained they went out a certain amount of feet which would bring them into the street. The next day they came back with the same drain snake and then attached a camera to it. They put the snake through the pipe and it once again went to the street. This time because the camera was on the device we could see something was stopping it from moving forward. The tech then went outside with a hand held thing and this was used to located the exact point where the camera was stopped. Smack dab in the middle of the road outside my house. They marked this area and I then called the guys from the Highway/Water department and explained to them what the situation was. They then came out and dug this area up. What they discovered next is what really makes me upset
About 6 years ago the gas company for this half of the state (Nstar Gas) put a new gas line in the roadway. You can still see the difference in the pavement marking's where they had dug their trench. Well apparently when they put this new pipe in , they also smashed my sewer line in the process. Hey things's happens and i get that. The right thing would of been to call the Highway department so they could come out and take care of the problem. Why they did not do that is beyond me, Nstar is a multi million dollar company. It is not like it was going to be a money issue. So they go ahead and fix the pipe, wait a second, no they did not, so they go ahead and cause a disaster. The workers if you can call them that took a 3 inch PVC pipe and just sleeved it into my 5 inch sewer line. That is a huge problem, 5 inch flow of water going into a 3 inch pipe not to mention all the toilet paper and other stuff that goes with it. Then there is the lip from the pipe that all this stuff would and did get caught on. That is not even the best part. They used a typical collar on one end of the pipe like they should and on the other end....WRAPPED ATRAFFIC CONE AROUND IT.A TRAFFIC CONE IN PLACE OF A PIPE COLLAR!!Then they just filled it in.
Hey if these guys had fixed the pipe on good faith and something happened, no problem. *** happens and not everyone is perfect. To try and fix the pipe like that, to make my living conditions a mess for the past 5 or more months because they fixed the pipe like that, to totally be that negligent and have total disregard for the potential harm this could cause to both myself and everyone and everything living in my house. I called the company and spoke to the claims department, they were not pleased at all with what I told them. They are going to be even more upset when they see the pictures of this mess. They said they will give me the money for what i paid for the drain company to come out those times which totaled 1,100 dollars. that is fine and that is right, but I am so mad about how things went down and what I had to put up with all this time because somederelicts did not do something right the first time. The smell has ruined the rug in the basement as well as some of the fabric furniture. The sewer did not actually come into the living are but it was under the floor. WHo knows I might have to have the slab cut to clean the mess out. Not to mention those gasses from sewer are not healthy
Any advice would be much appreciated. DO I have any sort of lawsuit here? Thank you in advance.