Ever hear of paragraph breaks?
I immediately emailed Subway after we got home because we lived so far from that Subway. After 4 days there was no response and my son was in very intense pain. Finally I called the owner's firm and told his secretary what had happened and she relayed the message. Within minutes a rep from his office had contacted me. She was in shock at what had happened and was even more upset that no one from Subway contacted me after I reached out to them about what had happened.
Interesting that there's no mention here about you doing anything to address your son's pain that was still present four days after the fact.
The rep turned the case over to Farmers Insurance. It took them 2 weeks to get in touch with me. I was furious at this point. Seeing my son in intense pain day after day, unable to sleep and always crying was ripping me apart.
And now we're two weeks later and you've still done nothing to deal with the injury to your son?! WTH?!
I told them that as long as they treat my son properly that I will not go to social media or local media. I mean how would it look if I was blasting all over the media saying don't eat at Subway because you may lose your teeth!
It would look like potential extortion. I'd like to think most of the general public isn't so dumb as to believe that this is a regular occurrence.
I told them that I went ahead and sent the $308.00 for the teeth being pulled to Medicaid
Why would you do that? You're not responsible for reimbursing Medicaid.
Can anyone help or offer advice on what to do
Aside from the fact that you're not supposed to name names on this site, there's a TON of unnecessary detail here. As you noted, this was the result of negligence, not willful misconduct, and your analogy to "torture" is, quite honestly, absurd. On top of that, as my comments above indicate, your post suggests you did nothing to address the injury for about two weeks after it happened, and that's on you, not the owner of the franchised store (much less the franchisor itself). You also need to disabuse yourself of the notion that you or your son is going to get any sort of massive financial windfall because of this. You can counter with whatever you want, but if the only medical bills were a little over $300, I'd be shocked if you get more than $1k on top of that.