After a recent move, I submitted a claim to the mover for some items that they had damaged and some items they had lost. This claim was in two parts, let's call them part A (damaged and missing goods) and part B (damaged furniture). The mover assigned both parts to the same claim number; I assume they are treating both parts as a single claim.
The mover subsequently sent me a letter denying the claim, stating that they couldn't determine if the damage to the furniture was caused by them. Of course I do not accept this and want to challenge/appeal it.
I emailed them, reminding them that they had not settled the part A of my claim. They emailed back saying that they would send a check for the amount requested.
Today, I received the check for the full amount requested (a little over $600) for part A. On the back of the check is a statement to the effect that if I endorse the check, I accept it as final settlement of the claim listed on the front and release them from all further claims. Their claim number is on the statement part of the mailing (not on the check itself), and is the number they are using for both part A and part B.
Since they have settled part A but we are disputing part B, can I cross out the statement on the back of the check and then deposit it? I was thinking of sending them a letter to the effect of "thank you for your payment for part A of my claim, however we do not accept your denial of part B"
1. is it ok to cross out the printed statement on the back of the check?
2. should I send that letter?
Thank you for your help! This hassle with the mover has been long and tedious